Refund policy
If the office rejects your photo for not meeting the requirements, we refund 100% of what you paid. This applies to both the Standard and Premium plans.
When we refund you
When the office processing your document (for example, the police station for the Spanish DNI or passport, a consulate or an embassy) rejects the photo we prepared for not meeting the photo requirements: size, background, framing, lighting or sharpness.
It doesn’t cover rejections for reasons unrelated to the prepared photo, for example if it’s printed at another size, cropped or altered after downloading, or if the person no longer looks like the photo.
How to request it
- Email us at support@approvavisa.com with the subject “Refund” within 30 days of purchase.
- Include your order number (it starts with “fcy_” and appears in the delivery email) or your payment receipt.
- Attach a screenshot or the office’s document stating the reason for the rejection.
Timing and method
We process the refund within 24 to 48 business hours once we have all of the above. The money goes back to the same payment method through Dodo Payments; your bank may take a few more days to show it.
Premium plan
In addition, on the Premium plan a person on our team reviews your photo within 3 hours of purchase and emails you if anything needs changing before you use it.
Foto Carnet Ya is a private service. Whether a photo is accepted is always decided by the authority processing the document; this policy is our commitment if it’s rejected because of the photo. Updated on 16 October 2026. See also the terms of service and the privacy policy.